FAQs

Welcome to the Pickleparel FAQ page! Here you’ll find answers to the most common questions about our products, shipping, and policies. If you don’t see your question here, feel free to contact us anytime at info@pickleparel.com.

1. What products do you offer?
We specialise in pickleball activewear and lifestyle clothing, including sweaters, hoodies, t-shirts, jogger shorts, leggings, tank tops, and accessories. More categories will be added soon!

2. How long does order processing take?
Orders are usually processed within 2 business days after payment confirmation.

3. What shipping methods do you use?
We ship via reliable carriers such as Australia Post and DHL. Shipping times vary depending on your location.

4. How long will delivery take?

• Standard: 7-10 business days

• Express: 3 - 5 days

5. Can I track my order?
Yes! Once your order ships, you will receive a tracking number via email to monitor your package.

6. What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the items are unused, unwashed, and in their original condition. Please contact us at info@pickleparel.com for assistance.

7. Do you offer international shipping?
No, we do not currently ship international. Please info@pickleparel.com if you have an inquiry.

8. How can I contact customer support?
You can reach us anytime at info@pickleparel.com. We aim to respond within 24-48 hours.

9. Do you have any promotions or discounts?
Follow us on social media to stay updated on exclusive offers and promotions.

Thank you for choosing Pickleparel! We’re here to support your active lifestyle and help you look and feel your best on and off the court. If you have more questions, just get in touch!